TREperformance Inc. Policies
SHIPPING
All in stock parts shipped to the continental United States will be received within 5 to 10 business days. Special orders (i.e. AFR Cylinder Heads, custom headers, shortblocks, etc.) may take up to 8 weeks for delivery, and are NON-REFUNDABLE and do not include any warranty. Domestic orders will be shipped with UPS or USPS and international orders via USPS. Due to PayPal and Credit Card policies any item or combination of items valued over $250 requires a signature for delivery. All shipping prices on our website are for the continental US. Items shipped with USPS Priority to Hawaii, Alaska, Puerto Rico, and the US Virgin Islands will be shipped at the same price, but UPS items will require an additional fee. We will ship any item we carry to any location in the world if you have a confirmed address in Paypal. If you DO NOT have a confirmed address in paypal, we will ship to you if you pay with a bank transfer. Please call for information regarding next day or second day shipping, and Alaska, Hawaii, or international delivery.
CUSTOM WORKS
Custom built engines may take up to 12 weeks to be completed. Once payment has been received by TREperformance Inc. for custom built engines we cannot offer refunds since the work is already in progress. Short and long block orders will ship via truck freight which can be either terminal to terminal service or direct to a business or residence, but prices vary, so please contact us before ordering. Our engine page lists pricing of our other shipping options. All custom works, custom built short blocks and long blocks do not carry any expressed or implied warranty due to their intended applications. We understand that most customers purchase these engines for high performance applications which are inherently high risk, so we cannot have a warranty. Certain engines are not designed to be emissions compatible and are sold for off-road purposes only.
RETURNED MERCHANDISE/CANCELLED ORDERS
No merchandise may be returned for any reason without prior written permission from TREperformance Inc. We accept returns of unused, uninstalled, brand new goods, but a 20% charge will be deducted on all returned merchandise. This 20% restocking fee will be charged on the cost of the item, and will be applied after the actual cost of shipping is deducted from the total price paid. We also must charge a 20% restocking fee on any canceled order to cover our costs for credit card fees, order processing, restocking, etc. All returns must be received within 30 days. Since we are unable to return special orders to the manufacturer, we are sorry but all special orders and custom orders are NON-REFUNDABLE. This applies to special orders placed by TREperformance Inc. with the manufacturers which have not been shipped to the customer. Also, once payment has been received by TREperformance Inc. for custom built engines we cannot offer refunds since the work is already in progress. All returned merchandise must have a return authorization number (RMA) assigned from TREperformance Inc. This number should be placed in large letters outside any box being returned. If you would like to return or exchange an item please email RMA@TREperformance.com with your paypal or authorize.net transaction id # and the reason for the return or exchange.
WARNING
Some of the products offered by TREperformance Inc. have been designed for off road/racing applications only. These products are not legal for use in the state of California on any pollution/control motor vehicle. These performance products are legal in California only on a racing vehicle which may never be used or driven on a public highway.
PRODUCT ASSISTANCE
TREperformance Inc. will make every effort to assist you with your technical questions. When calling, please be patient, as we receive many calls each day. Please leave a voicemail if we are unable to answer the phone, and your call will be returned ASAP. If you have a problem with the performance of a particular part, please contact the manufacturer for assistance with the part. If you need further assistance, feel free to give us a call. For all technical questions, please call 760-586-5617.
DISCLAIMER
By purchasing any item from TREperformance Inc. you acknowledge that you have read all descriptions on the individual item page, as well as the information provided on the main product page, and any FAQ or Tech article on our website referred to, or linked to, on the main product or individual item pages, in addition to the website policies page. Some of the manufacturers that TREperformance Inc. purchases from have policies stating that prices are subject to change without notice, so in situations where there are any errors on our site in regards to pricing or part numbers we will honor the pricing as long as it does not result in a loss for TREperformance Inc. TREperformance Inc. cannot be held liable for any installation, labor or repair charges relating to any parts sold by TREperformance Inc. for any reason what-so-ever, nor can we be held liable for any other charges related to the order such as additional shipping charges or international customs fees. No returns or exchanges will be accepted for any reason if a credit card or paypal dispute is started.